How can we help?

Every artist on Calico goes through a verification process before listing. We check government ID, verify ownership of past works, and often visit studios in person for our featured artists. The "✓ Verified" seal only appears on artists who have passed this review.

You can cancel any order until the artist has shipped it — usually within 1–2 business days of placing. After shipping, follow our 14-day return process.

You can check out as a guest. We recommend creating an account so you can track your order, message the artist, and see release of escrow — but it's not required.

Many of our pieces are one-of-a-kind. If you miss it, save the artist and we'll notify you when they list new work — or request a custom commission in a similar style.

When you pay, your money is held safely by Calico — not sent to the seller yet. Funds release to the artist only after you confirm the piece arrived as described. You have 14 days to raise any issue.

Credit & debit cards (Visa, Mastercard, Amex), Bit (for Israeli buyers), Apple Pay, and Google Pay. Bank transfers are available for orders over ₪5,000 on request.

Yes. All payments are processed via AllPay, certified PCI-DSS Level 1. We never see your card details. For added safety, enable two-factor authentication in your account settings.

Inside Israel: 3–5 business days for standard, 1–2 for express. International: 5–10 business days via DHL Express. Custom commissions follow the lead time the artist confirms at order.

Standard shipping in Israel is free for orders over ₪500. Express and international rates calculate at checkout based on weight and destination.

Yes. Every shipment is insured up to the full declared value. If anything goes wrong, Calico handles the claim — you never deal with the courier directly.

You have 14 days from delivery to request a return. Each artist sets their specific return policy on their product pages; most accept returns for any reason, with the buyer covering shipping back.

Once the artist confirms receipt of the returned piece in original condition, your refund processes within 3 business days back to your original payment method.

Visit our "Sell on Calico" page and submit an application with your portfolio. Our team reviews every artist before approval — usually within one business day.

Flat 6% marketplace fee on every sale, plus standard 1.3% + ₪1.5 payment processing. No subscriptions, no listing fees, no surprise charges.

Yes. We ship to most countries via DHL Express. Rates and lead times calculate at checkout. Buyers are responsible for any import duties in their country.

Yes. Most artists accept commission requests. Use the "Message artist" button on any product page to discuss your idea, budget, and timeline.

You can request account deletion in your account settings. We comply with GDPR and Israeli privacy law — your data deletes within 30 days.