Shipping & Returns

Where we ship

Calico delivers across all of Israel — all 6 districts including the Northern, Haifa, Central, Tel Aviv, Jerusalem, and Southern districts. We also ship to West Bank settlements. Local courier services and Israel Post cover every populated area.

Shipping methods

Shipping costs

Exact rate depends on item size and weight. Calculated precisely at checkout.

Tracking & notifications

As soon as the artist ships your order, you receive an email and SMS with a tracking link. You can also track any order from My Orders. For local courier deliveries, a live map link shows the driver's position during the out-for-delivery phase.

Insurance

All Calico shipments are insured up to the full declared value of the item. If something goes wrong in transit, we handle the claim on your behalf — you never deal with couriers directly.

Return window

You have 14 days from the day you receive the piece to request a return. The piece must be in its original condition, unused, and in original packaging.

How to return

Open My Orders → select the order → Request return. Tell us briefly why; the artist reviews and confirms within 2 business days. We provide a prepaid return label for free shipping back.

Refunds

Once the artist confirms receipt of the returned piece in original condition, your refund processes within 3 business days back to your original payment method. Bit and bank transfers may take 1–2 additional business days to appear.

Not returnable

Custom commissions made specifically for you, personalised items (engraving, monogramming), and gift cards. Each artist may have specific exclusions listed on their product page.